Cancellation, Return & Refund Policy

At Chandini Products, we aim to provide you with a smooth and satisfying shopping experience. From order to delivery, our commitment is to deliver high-quality, homemade, hygienic grocery products with care.

In the rare case you need to cancel, return, or request a refund, please review our policies below.

1. Introduction

We’re dedicated to your satisfaction. If you receive a damaged, defective, or incorrect product, please reach out to our customer support team. We’ll review your request and, at our discretion, offer a replacement or refund based on your situation.

📧 Support Email: chandiniproducts.info@gmail.com
📞 Phone: +91 86882 74868

2. Cancellation Policy

You may cancel an order before it has been shipped.

To cancel, please contact our support team:

Once your cancellation request is approved, a refund will be initiated within 2–3 business days.

Note: Orders already shipped cannot be canceled.

3. Returns Policy

We accept return requests only in the following cases:

  • You received the wrong product
  • You received a damaged or defective item

Return Conditions

  • All return requests must be submitted within 7 days of delivery
  • Return must be initiated through the ‘My Account’ section of https://chandiniproducts.in
  • Products must be unused, in original condition, and with original packaging
  • Images required: Invoice, product, and packaging (uploaded during return request)

Once verified, our logistics partner will pick up the item and return it to our warehouse. A replacement will be issued, or a refund initiated after inspection.

Non-Acceptable Return Scenarios

We do not accept returns if:

  • The product is used or damaged due to misuse
  • Packaging or product labels are tampered with
  • Product is missing components
  • Returned in a condition different from how it was received
  • The product is customized/personalized

4. Refund Policy

We aim to make the refund process simple and transparent.

Eligibility for Refund

To be eligible:

  • Product must be unused and in original condition
  • Must be returned in the original packaging
  • Refund request must be initiated within 30 days of delivery

Steps to Request a Refund

  1. Email us at chandiniproducts.info@gmail.com with your order number and reason
  2. We will send you return instructions and a return address
  3. Carefully pack the item with all original components and invoice
  4. Ship the item using a trackable service (at your expense unless product is defective or incorrect)

Note: We recommend retaining your tracking slip until the refund is completed.

Refund Timeline

Once we receive and inspect your return:

  • We’ll notify you of approval or rejection
  • Approved refunds will be processed within 5–7 working days
  • Credit will be issued to your original payment method, depending on your bank/card provider’s timeline

Non-Refundable Items

  • Products marked “Final Sale”
  • Opened or used food items
  • Personalized or customized products

5. Questions or Concerns?

We’re here to help. For questions about cancellations, returns, or refunds:

📧 Email Us: chandiniproducts.info@gmail.com
📞 Call Us: +91 86882 74868
🌐 Website: https://chandiniproducts.in

6. Policy Updates

This policy is subject to change without prior notice.
Any updates will be reflected on this page. Please review periodically.

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